Last updated: 2024 10 25

Destination Campbell River recognizes that its visitors, users, and others (collectively known individually as “Users”) who use https://campbellriver.travel value their privacy. 

This Privacy Policy applies to all of the products, services offered by Destination Campbell River and will be known as ‘the Service’, and details important information regarding the use and disclosure of User information collected on the website. 

We use your data to provide and improve the Service. By using https://campbellriver.travel, you agree to the collection and use of information in accordance with this policy. 

This policy outlines:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 
2. What choices are available to you regarding the use of your data. 
3. The security procedures are in place to protect the misuse of your information. 
4. How you can correct any inaccuracies in the information. 

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from tthis data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, pages viewed, etc).

Cookies

Cookies are small pieces of text sent to your browser by a website you visit. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, Destination Campbell River are the Data Controller.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Copyright

This material is owned by Destination Campbell River unless otherwise noted, and protected by copyright law. It may not be reproduced or redistributed without the prior written permission of Destination Campbell River.

Viruses

Destination Campbell River assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property in connection with your access to or use of this site or your downloading of any data, text, images, files or other materials from the site.

Waiver

Destination Campbell Rivers failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or rights contained in these terms and conditions.

Governing Laws

The provincial laws of British Columbia and the federal laws of Canada that apply in British Columbia shall govern these terms and conditions. You agree to be bound by the laws of these jurisdictions.

Links to Other Sites

The Destination Campbell River Privacy Policy applies only to Services that are owned and operated by Destination Campbell River. Other websites may be displayed as links from within the Service, those sites are owned and operated by others, and they may have different privacy policies. When linking from CampbellRiver.Travel to other websites, if you have privacy concerns, we urge you to review the privacy policies of those sites.

If you click on a third party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Content and Revisions
While Destination Campbell River uses reasonable efforts to ensure all information on the CampbellRiver.Travel site is accurate and current, such accuracy and currency cannot be guaranteed and your reliance thereon is at your own risk. All content, including these terms and conditions, is subject to change without notice. 

Collecting Personal Data

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information you voluntarily provide to improve our services. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Data.” See the list below for more information about what Personal Data we collect and why.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (personal data). Personally identifiable information may include, but is not limited to:

• Email Address
• First and Last name
• Phone number
• Address, Province/state, Postal Code/ZIP Code, and City.

Device Usage Data

We may collect information on how the service is accessed and used (“Device Usage Data”).  This device usage data may include:

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize the Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

Cookies and Usage Data

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may interest you. You may opt out of receiving any, or all of these communications from us by following the unsubscribe link or instructions provided in the email we send.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Use of Data

Destination Campbell River uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to the Service
• To allow you to participate in interactive aspects of the Service, when you choose to do so. 
• To gather information on how we can improve the service.
• To monitor the usage of the service.
• To provide customer support.
• To detect, prevent and address technical issues.
• To provide you with news, offers, general information about goods or Services and events which we offer unless you have already opted not to receive such information. 

Express Consent in accordance with Canada’s anti-spam Law (CASL) is required for all subscribers to our mailing list. 

If you choose to subscribe to our newsletter, we will contact you by email. We may receive confirmation when you open an email and Destination Campbell River uses this information to make emails more interesting and improve the Service. If you do not wish to receive emails please indicate this by using the ‘UnSubscribe’ link in any email we send to you. 

Retention of Data

Destination Campbell River will retain your Personal Data and Usage Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data and Usage Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it here.

Your consent to this Privacy Policy and usage of the Service represents your agreement to that transfer.

Destination Campbell River will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transfered an organization or a country unless there are adequate controls in place including the security of your data.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Destination Campbell River may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Destination Campbell River may disclose your Personal Data in the instance such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Destination Campbell River
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we follow best practices and commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Destination Campbell River aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us in writing by emailing tourism@campbellriver.ca

Please note that we may ask for proof of your identity before responding to such requests.

Do Not Track

We do not alter our data collection and usage practices when we detect such a signal from your browser. Do Not Track is a preference you can set in your web browser to inform website you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We share information about your use of the Service, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Google Analytics to help us understand how our customers use the Service. You can read more about how Google uses your Personal Data here: https://policies.google.com/privacy?hl=en.
• As part of our tracking utility, we have implemented Google Analytics Demographics and Interest Reporting. These reports rely on the same technology that informs advertising targeting on the Google Display Network. Destination Campbell River uses this non-personally identifiable information to understand our audience better and inform communication and strategy decisions for our business. Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using Google Ads Settings, which will also opt the visitor out of the non-personally identifiable demographic and interest tracking. Visitors can also take greater control of their privacy preferences through Google Analytics currently available opt-outs for the web. You can out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Using Personal Information

We use your Personal Information to provide the Service  to you, which may include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Site

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Embedded Content From Other Websites

Articles and web pages on https://campbellriver.travel may include embedded content (example:  videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Lawful Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

The performance of the contract between you and the Site;

• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and possibility the United States. We do our best to ensure we are working with GDPR-compliant third-party service providers.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes

We reserve the right, at our sole discretion to update this Privacy Policy at any time to reflect, changes to our practices or for other operational, legal, or regulatory reasons. Changes to this policy will be effective immediately upon posting the modified terms and conditions. 

By using campbellriver.travel you agree to comply with and by bound by all of the terms and conditions set out in this policy. You agree to review these terms and conditions periodically to be aware of such changes and your continued use of https://campbellriver.travel shall be considered acceptance.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tourism@campbellriver.ca or by mail using the details provided below:

Destination Campbell River
301 St Anns Rd
Campbell River,
BCV9W 4C7

tourism@campbellriver.ca